Ways to resolve conflicts: how to choose the right method for the situation?

Conflicts are a natural part of human interactions, both in professional and personal life. The key to effective conflict resolution is selecting appropriate techniques suited to the situation and the people involved. This article discusses the most important conflict resolution methods, different styles of conflict management, and the DISC tool, which helps understand personality styles in conflict situations.

1. Why is it important to know different ways to resolve conflicts?

Understanding various conflict resolution methods is extremely useful because it allows for flexible responses to different situations. Every conflict has a unique background and dynamics, so effective conflict management requires choosing an appropriate resolution method.

By knowing different conflict resolution styles, it becomes easier to avoid escalation and find solutions acceptable to all parties.

2. Conflict resolution styles

Different approaches can be taken when resolving conflicts, depending on the goals and priorities of both parties. The most common conflict resolution styles include:

• Avoidance – One or both sides choose not to engage in conflict resolution. This is useful when the issue is minor or cannot be addressed at the moment.
• Accommodation – One party gives in to maintain peace. This is beneficial when preserving the relationship is more important than “winning” the conflict.
• Competition – Each party strives to win without considering the needs of the other. This style is effective when quick decisions are necessary.
• Compromise – Both sides make concessions to find a solution. This is effective when both parties are willing to make small sacrifices.
• Collaboration – Both sides work together to find a mutually satisfying solution. This approach strengthens relationships and leads to long-term conflict resolution.

The choice of style should depend on the conflict dynamics and the relationships between participants.

3. Conflict resolution methods

Selecting the right method helps effectively address conflicts, depending on their nature. The most important conflict resolution methods include:

Mediation

Mediation involves a neutral third party who helps both sides find a solution. The mediator does not impose a decision but supports communication, active listening, and understanding.

Example: Mediation is commonly used in workplace disputes between teams, where a mediator facilitates dialogue to reach an agreement.

Negotiation

Negotiation is a process in which both parties try to reach an agreement that considers mutual needs and interests. It is effective when both sides are willing to compromise.

Example: Negotiations work well when defining collaboration terms or dividing responsibilities within a team.

The “win-win” technique

A win-win approach ensures that both sides feel like they have gained something from the resolution. This technique involves:

• Defining the problem together.
• Understanding both sides’ needs.
• Developing possible solutions.

Example: In a workplace setting, employees could collaboratively plan a work schedule that accommodates everyone’s needs.

4. Using DISC for conflict resolution

The DISC tool helps understand personality differences, which makes it easier to adapt communication styles to the other person. DISC divides personality types into four categories:

• Dominant (D) – Prefers quick decisions and clear rules. Mediation or structured negotiation works best.
• Influential (I) – Values open communication and relationships. Conflict resolution methods that foster positive discussions, like the “win-win” approach, are most effective.
• Steady (S) – Prefers stability and harmony. Compromise or mediation may be the best solutions.
• Conscientious (C) – Focuses on details and logical reasoning. It’s best to avoid rushed decisions and ensure a well-thought-out, structured approach to conflict resolution.

Using DISC not only helps select the right conflict resolution method but also improves communication and understanding between parties.

5. Practical examples of conflict resolution methods

To understand how different conflict management techniques work, let’s look at a few examples:

• Conflict over resources within a team
  Two employees compete for access to the same resources. Negotiation can be used to create a fair resource-sharing schedule that satisfies both parties.

• Differences in work styles
  If a conflict arises from different work approaches, DISC can help identify individual preferences. For example, a Steady employee may struggle with a Dominant colleague’s fast-paced style. Mediation or compromise can help balance these differences.

• Dispute over project execution
  A team working on a project may have different visions. The “win-win” technique can be used to find a solution that aligns with the project’s objectives while meeting team members’ expectations.

6. How to choose the right method?

The best conflict resolution method depends on:

• The severity of the conflict
• The relationships between the parties
• The priorities of those involved

If quick resolution is necessary, compromise or negotiation may be the best choices. If long-term understanding and lasting solutions are more important, mediation or the “win-win” technique are better approaches.

When personality differences make communication difficult, DISC can be used to tailor the communication style and choose a resolution method that aligns with the other party’s preferences.

7. Benefits of effective conflict resolution

Successfully resolving conflicts provides numerous benefits:

• Improved communication – Open discussions strengthen relationships.
• Increased engagement – Employees feel respected and more motivated.
• Better team dynamics – Effective conflict management reduces tension and fosters collaboration.

Ultimately, properly handled conflicts help build a positive workplace atmosphere and increase trust in leadership.

Final thoughts: The value of diverse conflict resolution methods

Understanding multiple conflict resolution strategies provides managers and teams with tools to effectively handle disputes.

Methods such as mediation, negotiation, compromise, and the “win-win” approach allow for a flexible response to challenges, helping to prevent escalation and find satisfactory solutions.

The DISC tool further enhances conflict management by allowing managers to adapt communication styles to different personality types. By choosing the right approach, conflicts can become opportunities to strengthen teams and build a more cohesive organization.